Returns and Warranty

We are committed to delivering high-quality products and exceptional service with every purchase. With meticulous planning and attention to detail, we aim to ensure every purchase meets your highest standards. However, should you need to make a return or file a warranty claim, we have a clear and straightforward policy in place to support you.

In the sections below, you will find comprehensive instructions on how to handle returns and warranty claims, designed to ensure a straightforward and stress-free process. Your satisfaction is our top priority, and we're dedicated to supporting you at every step.

Returns

Our commitment to excellence extends to our return policy, effective for 30 days following your purchase. Should you wish to return an item, we kindly ask that it be in its original, unused condition, complete with all original packaging, and with hygienic seals intact, in order for us to process a refund. Please note that the cost of return shipping falls to the customer unless the item is confirmed to be defective from our factory. For guidance on initiating a return, our customer service team is at your disposal to provide detailed instructions.

Warranty

We take pride in the craftsmanship of our products, which we support with a 30-day warranty from the date of purchase. Should you encounter a manufacturing defect within this period, please contact our support team with a description and visual documentation of the issue. We will facilitate the return of the defective item at no additional shipping cost to you, and we will expediently process a replacement upon receipt and inspection of the item.

Additional Info

If you require further information or assistance regarding our returns policy or warranty, please do not hesitate to reach out to our customer support. Our team is dedicated to providing a seamless and positive shopping experience, ensuring all your needs are met with the utmost attention and care.

Please forward all requests to our support team at hello@discoverradiant.com.

Thanks for contacting us. We'll get back to you as soon as possible.

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